Microsoft Outlook

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Microsoft

Microsoft Outlook Training Course

Take control of your digital workspace with our MICT SETA accredited Microsoft Outlook training. Whether you are a beginner looking to organize your inbox or a professional aiming to master advanced calendar management and automated workflows, our facilitator-led sessions provide the hands-on experience you need to stay on top of every communication.

Our Microsoft Outlook courses are designed to boost workplace efficiency and time management. We don’t just teach email; we teach personal productivity and professional collaboration. From mastering rules and alerts to managing complex schedules and task integration, we provide the tools to streamline your day and ensure nothing falls through the cracks.

Why Choose Our Outlook Training?

Our Microsoft Outlook courses are designed to boost workplace productivity and organizational clarity. We don’t just teach features; we teach effective communication habits. By the end of this course, you will be able to automate repetitive filing tasks, manage high volumes of correspondence with ease, and utilize advanced calendar features to coordinate seamlessly across your entire team.

What you will receive:

Live, interactive facilitator-led training (Online or On-site).
Comprehensive training manuals and practical exercises.
A formal Certificate of Attendance.

Course Outline and Modules

Microsoft Outlook Beginners Microsoft Outlook Advanced Microsoft Outlook Advanced

Course Content

Description: This is a beginner course for people who have never worked with Microsoft Outlook before.

Who Should Attend: Individuals new to Microsoft Outlook who need to learn the fundamental modules and features.

Duration: 1 day. Prerequisites: You must have attended a Windows course and understand how to use the personal computer.

Unit Standards: 116945 Use electronic mail to send and receive messages NQF Level 2. Two credits.

Module 1: The Outlook environment

Overview of the different modules of Outlook.
Customise the Outlook environment: reading pane and To do bar.
Use the To Do bar and Outlook help.
Changing default settings.

Module 2: E-Mail

The Outlook Inbox screen and creating/sending e-mail.
Format a message and create an auto-signature.
Check spelling, use options, and attach a file.
Open and save an attachment. Receive, reply, and forward messages.
Create draft messages and recall/resend messages.
Manage junk and phishing e-mails.
Print an e-mail message and delete messages.

Module 3: Managing E-Mail

Organize the In-box, flag, and categories messages.
Create another item out of a message.
Create folders and move/copy messages into them.
Create Quick Steps and use instant search.

Module 4: Manage the Calendar

The Calendar screen and creating appointments/all day events.
Edit, delete, move, and create recurring appointments.
Schedule meetings and reply to meeting requests.
Update and cancel meetings.

Module 5: Manage Contacts

The Contacts screen and adding contacts.
Change the Contacts view and update contacts.

Module 6: Tasks

The Tasks screen.
Create a task in To Do bar or in Tasks.
Create a task from an e-Mail message.

Course Content

Description: This is a workshop for people who have already used Outlook, know how to send and receive email but want to work smarter and faster.

Who Should Attend: Existing Outlook users looking to improve efficiency and speed in their daily workflow.

Duration: ½ day workshop.

Prerequisites: You must have attended a Windows course and understand how to use the personal computer.

Unit Standards: 116945 Use electronic mail to send and receive messages NQF Level 2. Two credits.

Module 1: The Outlook environment

Overview of the different modules of Outlook.
Customize the Outlook environment: reading pane and To do bar.
Use the To Do bar and Outlook help.
Changing default settings.

Module 2: E-Mail

The Outlook Inbox screen and creating/sending/formatting e-mail.
Create an auto-signature and check spelling.
Use options, attach files, and manage attachments (open and save).
Receive, reply, and forward messages. Create draft messages and recall/resend messages.
Manage junk and phishing e-mails.

Module 3: Managing E-Mail

Organise the In-box, flag, and categorise messages.
Create another item out of a message.
Create folders and move/copy messages.
Create Quick Steps and use instant search.
Print an e-mail message and delete messages.

Module 4: Manage the Calendar

The Calendar screen and creating appointments/all day events.
Edit, delete, move, and create recurring appointments.
Schedule meetings and reply to meeting requests.
Update and cancel meetings.

Module 5: Manage Contacts

The Contacts screen and adding contacts.

Course Content

Description: This course takes you beyond just sending and receiving e-mail so that you can use all the features of Outlook professionally.

Who Should Attend: Professional users who want to master advanced organization, automation, and integration features.

Duration: 1 day.

Prerequisites: The delegate should know how to send and reply to messages and use the calendar and contacts.

Unit Standards: SAQA US # 116935: Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application. NQF Level 2. Two credits.

Module 1: Manage Email

Change Outlook mail options.
Create rules to process messages and Out of Office replies.
Plain text messages and using favourite folders.
Create and use Quick Steps and use conversation view.
Sort messages and manage junk e-mail.

Module 2: Messages

Apply stationery and themes.
Create a custom Outlook form.

Module 3: Archive Emails

Use Auto-Archive settings and manually archive messages.
The Archive mailbox.

Module 4: The Calendar

Change Calendar options and display an additional time zone.
Work with multiple calendars and create calendar groups.
Email calendar information.
Work with another person's mail and calendar.

Module 5: Tasks

Assign, accept, and update tasks.
Send task updates and track assigned tasks.

Module 6: Notes

Create, edit, print, and delete notes.
Forward notes and assign contacts to notes.

Module 7: Use OneNote and Outlook

Send an email to OneNote.
Create a notebook in OneNote.
Create tasks in Outlook from One Note.

Module 8: Mail Merge

Import contacts to use in mail merge.
Steps in a mail merge and inserting merge fields.
Send the merged messages.

Microsoft Outlook Beginners
Microsoft Outlook Advanced
Microsoft Outlook Advanced

Course Content

Description: This is a beginner course for people who have never worked with Microsoft Outlook before.

Who Should Attend: Individuals new to Microsoft Outlook who need to learn the fundamental modules and features.

Duration: 1 day. Prerequisites: You must have attended a Windows course and understand how to use the personal computer.

Unit Standards: 116945 Use electronic mail to send and receive messages NQF Level 2. Two credits.

Module 1: The Outlook environment

Overview of the different modules of Outlook.
Customise the Outlook environment: reading pane and To do bar.
Use the To Do bar and Outlook help.
Changing default settings.

Module 2: E-Mail

The Outlook Inbox screen and creating/sending e-mail.
Format a message and create an auto-signature.
Check spelling, use options, and attach a file.
Open and save an attachment. Receive, reply, and forward messages.
Create draft messages and recall/resend messages.
Manage junk and phishing e-mails.
Print an e-mail message and delete messages.

Module 3: Managing E-Mail

Organize the In-box, flag, and categories messages.
Create another item out of a message.
Create folders and move/copy messages into them.
Create Quick Steps and use instant search.

Module 4: Manage the Calendar

The Calendar screen and creating appointments/all day events.
Edit, delete, move, and create recurring appointments.
Schedule meetings and reply to meeting requests.
Update and cancel meetings.

Module 5: Manage Contacts

The Contacts screen and adding contacts.
Change the Contacts view and update contacts.

Module 6: Tasks

The Tasks screen.
Create a task in To Do bar or in Tasks.
Create a task from an e-Mail message.

Course Content

Description: This is a workshop for people who have already used Outlook, know how to send and receive email but want to work smarter and faster.

Who Should Attend: Existing Outlook users looking to improve efficiency and speed in their daily workflow.

Duration: ½ day workshop.

Prerequisites: You must have attended a Windows course and understand how to use the personal computer.

Unit Standards: 116945 Use electronic mail to send and receive messages NQF Level 2. Two credits.

Module 1: The Outlook environment

Overview of the different modules of Outlook.
Customize the Outlook environment: reading pane and To do bar.
Use the To Do bar and Outlook help.
Changing default settings.

Module 2: E-Mail

The Outlook Inbox screen and creating/sending/formatting e-mail.
Create an auto-signature and check spelling.
Use options, attach files, and manage attachments (open and save).
Receive, reply, and forward messages. Create draft messages and recall/resend messages.
Manage junk and phishing e-mails.

Module 3: Managing E-Mail

Organise the In-box, flag, and categorise messages.
Create another item out of a message.
Create folders and move/copy messages.
Create Quick Steps and use instant search.
Print an e-mail message and delete messages.

Module 4: Manage the Calendar

The Calendar screen and creating appointments/all day events.
Edit, delete, move, and create recurring appointments.
Schedule meetings and reply to meeting requests.
Update and cancel meetings.

Module 5: Manage Contacts

The Contacts screen and adding contacts.

Course Content

Description: This course takes you beyond just sending and receiving e-mail so that you can use all the features of Outlook professionally.

Who Should Attend: Professional users who want to master advanced organization, automation, and integration features.

Duration: 1 day.

Prerequisites: The delegate should know how to send and reply to messages and use the calendar and contacts.

Unit Standards: SAQA US # 116935: Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application. NQF Level 2. Two credits.

Module 1: Manage Email

Change Outlook mail options.
Create rules to process messages and Out of Office replies.
Plain text messages and using favourite folders.
Create and use Quick Steps and use conversation view.
Sort messages and manage junk e-mail.

Module 2: Messages

Apply stationery and themes.
Create a custom Outlook form.

Module 3: Archive Emails

Use Auto-Archive settings and manually archive messages.
The Archive mailbox.

Module 4: The Calendar

Change Calendar options and display an additional time zone.
Work with multiple calendars and create calendar groups.
Email calendar information.
Work with another person's mail and calendar.

Module 5: Tasks

Assign, accept, and update tasks.
Send task updates and track assigned tasks.

Module 6: Notes

Create, edit, print, and delete notes.
Forward notes and assign contacts to notes.

Module 7: Use OneNote and Outlook

Send an email to OneNote.
Create a notebook in OneNote.
Create tasks in Outlook from One Note.

Module 8: Mail Merge

Import contacts to use in mail merge.
Steps in a mail merge and inserting merge fields.
Send the merged messages.